Now you can chat with and answer questions from your exhibitors directly from R1 forms

Many times you’ll have exhibitors that have a question or two about an application. If you would like to be able to field questions with the least amount of hassle, you can embed your own chat on your forms. This is setup PER form, so if you have different people in charge of different forms, you can assign each form a different chat agent!

Be sure to update your WP forms plugin to v2.2.7.

First step is to go to Chatra and setup your account.

Your ChatraID is required to setup for form-chat. So visit chatra.io and create an account. Once you have your account setup, you need open up the website client or desktop client and copy your ChatraID.

select show widget code
Click on Channels > Chat Widget, then click Show widget code

You’ll see the code and your ChatraID. Copy this id string from the code block.

view the chat widget code
Copy the ChatraID string and paste it into the form-chat field.

Paste your code into the Form > Form Chat settings

From Forms, clicks Settings > Form Chat
Paste the code into the Chat ID field.

Once this is done, this form will have your chat icon at the bottom of the form, so applicants can communicate with you easily.

Applicants will now be able to initiate chat sessions with you.

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